We make every effort to process orders as quickly as possible. There are certain times of the year when it may take longer to process orders. When you place your order, make sure you allow enough time to process and ship your order so you receive it when you need it. Many of our products are custom made specifically for you the customer. These products do take longer to ship out because they have to be made. If you have questions on product availability, please contact us by email, fax or phone.

• Order are processed within 24 to 48 hours (excluding weekends and holidays)-in the order they are received. This time frame does not include the transit time of your purchase.
• WE DO NOT ACCEPT PURCHASE ORDERS. We will gladly issue you an invoice to make payment by either through Paypal or USPS mail.
• All checks must clear the bank before your items are shipped - 10 days.
• We must be notified within 5 days of your receiving your order if there is a problem with your order.
• All returns and exchanges must be pre-approved and are are at our descretion.
• No returns or exchanges on: Hair Bows, athletic briefs, boy-cut briefs, custom socks, uniforms, undergarments, cosmetics, any embroidered product, and poms unless they are defective.
• Be sure you know what you're ordering before you place your order. Sizing pieces and fabric samples are available upon request. If you are unsure of what you are ordering, we recommend ordering one of the item's you are interested in before you order for your team to ensure it is to your liking.

WHEN CAN I EXPECT MY ORDER?

I NEED MY ORDER IN A HURRY, WHAT ARE MY OPTIONS?

WHAT ARE MY SHIPPING OPTIONS?

INFORMATION ON INTERNATIONAL SHIPPING INCLUDING CANADA AND MEXICO.

CAN I SHIP TO AN ALTERNATIVE ADDRESS?

WHAT DO I DO ABOUT A LOST PACKAGE?

HOW LONG WILL IT TAKE TO GET MY ORDER IF ITEMS ARE OUT OF STOCK?

The map below will help to determine the number of days it will take for your package to reach you once it has left our facility by standard shipping methods. Please note-these are estimates, not guarantees.